Frequently asked questions on the stock market

Frequently Asked Questions (FAQ)

1. What to do if I haven't received an email after completing the registration process in TMS?

   • If your broker has opened your account, ensure that your correct email address is entered in TMS. If you haven't received an email, contact your broker to confirm.

   • If you've opted for online registration and still haven't received an email, contact your broker for necessary advice. [Note: In case the email sent by the system ends up in the Spam folder, remember to check your Spam Section.]

2. What to do if I encounter a "Duplicate BOID" error during TMS registration?

   • Email your broker with the following details to rectify the issue:

     • BOID / Demat Number

     • Client Code

3. What to do if I encounter a "Duplicate Citizenship" error or if Citizenship No., Issue Date, or Issue Place are not filled in TMS?

   • Email your broker with the following details to rectify the issue:

     • BOID / Demat Number

     • Client Code

     • Correct Citizenship No.

     • Correct Citizenship Issue Place

     • Correct Citizenship Issue Date (in AD)

4. What details are required when contacting support?

   • BOID / Demat Number

   • Client Code

   • Broker Name / Broker Number

Nepal Stock Exchange resolves queries through various branches. You can contact the following numbers and email addresses for specific matters:

• TMS Support: Ext: 118, 145

• Help Desk: Ext: 0

• Broker Related Issues: Ext: 108, 142, E-Mail: [email protected]

• Primary Share and OTC Market Related Affairs: Ext: 107

• Listed Companies' Login and Information Upload Matters: Ext: 136, 137, E-Mail: [email protected]

• For Other Information, Data, and Informational Material: Ext: 123, E-Mail: [email protected]

• For Website and Mobile App Related Issues: Ext: 144, 120, 126, 134, 135, E-Mail: [email protected]